Get in touch
A question about RentASet, a partnership idea, a bug to report? Send us a message and we will get back to you within 24 business hours.
Response time
Our team handles messages received through this form within 24 business hours Monday to Friday, excluding Belgian public holidays. Urgent requests related to an ongoing booking (payment, studio access, host contact) are prioritised and usually receive a reply within a few hours during business hours. You will automatically receive an acknowledgement email as soon as your message reaches our servers, with a summary of your request.
What to include in your message
So we can help you quickly and accurately, here is the information that saves everyone time :
- The email address tied to your RentASet account, if you have one, so we can find your record immediately.
- The booking number or date if your request is about a specific rental.
- A link to the studio in question if your question is about a specific listing (display glitch, wrong price, missing photo).
- A screenshot or the exact error message if you are running into a technical bug - that is what lets us reproduce the problem fastest.
Other channels
If you prefer to email us directly, you can use support@rentasetpro.be for user support and partners@rentasetpro.be for partnership or press inquiries. Logged-in hosts can also open a ticket in one click via the "Contact support" button in their dashboard sidebar, which auto-fills their identity and sends the message without leaving the page they are working on.
Frequently asked questions before writing to us
I have a payment issue, what should I do?
Payments on RentASet go through Stripe, which handles transaction security. If your payment was declined, first check that your card is enabled for online payments and that the limit is not reached. If the charge went through but the booking does not appear in your dashboard, contact us with the exact date and time of the attempt and the email address of your RentASet account: we can reconcile the transaction on Stripe's side within minutes.
My studio is published but does not appear in search results, why?
Possible reasons: admin moderation has not yet approved the listing ("Pending" status in your host dashboard), your weekly availability is empty for the searched slot, or the studio is filtered out by the service type the visitor is looking for. Check these three points in the studio listing first, and write to us with the full link if everything looks correct.
How do I pitch a partnership or write an article about RentASet?
Partnership proposals (media outlets, influencers, studio equipment brands, content platforms) are welcome. Send us your project through this form or directly to partners@rentasetpro.be with a quick presentation and the intended format. For press inquiries (interview, press release, hard figures), specify your outlet and your angle, we will come back to you with an up-to-date press kit.